EXPERTISE
Change Management and Capability

Capability that drives real change.

It's about changing how the work gets done. What people do, not just what they know. And so it's easier for people to have the right growth impact together - better alignment, focus, decisions, and more agility. 

We're known for getting to the core of the challenge, really joining the dots up, simplifying the complex and hardwiring things to the day job so the thinking and change sticks and becomes 'just the way we work here'.

Now the pace setter is AI: external change is faster than most organisations can absorb. Capability today means changing how work gets done with AI in it - not training people about AI

Yesterday-1
Yesterday
Things were more linear and less fluid. Problems could be solved one-by-one.
Today-1
Today
Things are way more complex and non-linear. Success is dependent on interconnected people, organisations and systems.

Start with our flywheel benchmarking

When the old playbooks stop working, the pace of change keeps accelerating, and with so much at stake, nobody wants the wrong answer. What leaders want is evidence of what great looks like.

Start with Benchmarking then use our Change Key diagnostic - the 20% that'll make 80% of the behaviour and growth difference

How we help change stick

We focus on the few things that are going to make the biggest difference. It’s easy to give people too much, too fast, and forget they’ve got the day job you’re trying to help improve.

We know that the advent of AI means many pilots that are stuck: that's not a technology problem, it's a people problem. 

 We help you hardwire change and capability to the company strategy to lay the foundation for this.

OxfordGM-Way2GrowLaunch-Nov2024-016.wepb

What we do

Diagnose and define the change and roadmap needed

Create a simple framework and ‘way’, with joined-up tools and outputs

Understand the right business measures and metrics to drive change management

Create skills and competency definition to prompt the right development conversations
20250617-I5D_0207

How we deliver impact

Ways of working between teams, functions, global and local

The events, workshops, resources needed to help land change and drive capability

Content creation, from single topics to full academies

Learner experience design with rich and engaging pathways

Codifying best and next practice growth models

Content and learning hubs

Measurement and tracking

OxSMQTMOct2018-214-1
Let's have a conversation

Get in touch with Oxford to discuss how we can support your business with our change management expertise.

Where we've done this before

CaseStudyCardImages v1.0 Mondelez CMC

We created and embedded a simple human approach to marketing for Mondelez, designed to put the brand and consumer back at the heart of decision-making. Together we focused on identifying the most important tools to build brands by providing a common framework and language for across markets, countries and teams. This approach is well embedded and we are now stretching this thinking into the future for long term success.

CaseStudyCardImages v1.0 Haleon CMC

We've helped Haleon roll out their marketing capability programme and land a new global/local Marketing Operating Model, following their merger with Pfizer Consumer Healthcare. In both of these, we’ve helped focus on tangible, practical tools and guidance to help marketers day to day. We’ve also supported Global Brand Teams with strategy development, working with them to build market understanding, and define a clear role for their brands and business in crowded markets.

CaseStudyCardImages v1.0 Suntory CMC

We’ve partnered on both the marketing and sales side of this unique ‘East meets West’ business to help them drive their long-term value transformation agenda. This has involved building capability roadmaps, designing the ‘way’ and tools for brand building and commercial excellence, creating and facilitating global / local 3 year growth planning, immersion workshops and skills frameworks.

CaseStudyCardImages v1.0 Sanofi CMC

We’ve partnered for several years to join up global and local, marketing and sales, strategy and activation across the whole organisation, working with teams to put the change and capability into action, most recently on omnichannel customer engagement.

CaseStudyCards_Edrington

We’ve created a brand-building framework that stretches into luxury for this premium spirits maker. From helping global and local teams work better together in brand growth planning to delivering a roadmap for creative bravery. All supported by a measurement framework that shows the difference we’re making.

CaseStudyCardImages v1.0 Astellas CMC

We’ve worked closely with the Astellas team to define the pharmaceutical marketer of the future, developing and embedding compelling content to help teams build the skills they need to get there. All of this has been delivered through a new learning platform that step-changed the learner experience.

What our clients tell us

Unilever

“My ‘go to’ partners for capability because they know their stuff, they’re smart but pragmatic, feel like part of the team but happy to challenge, and keep things simple and joined-up”

Jo Royce, ex Global Marketing Excellence, Unilever

Sanofi

The Oxford team bring expertise and thought leadership across marketing, planning and capability building and have built trusted relationships across the organisation that help us to deliver impactful and effective solutions.

They are not afraid to push or challenge the business, when and where needed, so that we can get to even better results. They are genuinely great people to work with, extremely humble and always prepared to go the extra mile to help us look brilliant.  

Joanna Earl, Head Global Marketing Excellence, Sanofi 

See more about our work in 

Learn more about our thinking

HOW WE WORK

Our book of capability

How we help change what people do, not just what they know.

Hear from Peter on what we've learned over the years makes the biggest difference in change and capability programmes; to have the impact they can and should do, and which too many organisations miss.

We’re the World Federation of Advertisers' strategic capability partner. As well as thought leadership, we’ve created the tools and guidance to help their members to lead for climate action as part of the WFA’s Planet Pledge initiative.

The Marketer of the Future initiative, conducted by WFA in partnership with Oxford, explores the evolving capabilities required for marketing teams to remain future-fit. The research, combining qualitative insight from senior marketing leaders with quantitative data from almost 600 marketing executives, identifies clear priorities for CMOs seeking to enhance their function’s capabilities and strategic impact.

Download the report